Coil balance broken

A quick learner from Beavercreek, OH says:
July 13, 2019

I need to replace a broken coil balance for a homeowner. No window brand names anywhere. Home built in 2002. The vinyl sash size is 33 1/2" wide x 29" tall. The coil measures 1/2" wide. The bottom shoe is 2" tall. Is it possible to get all new parts?

Thanks,

Mike

Thumbnail of the uploaded file named IMG_3508.JPG
Profile picture of Bob
Bob from SWISCO responded:
July 18, 2019

Thanks for writing in. This looks like a 15-180 Pivot Shoe. This shoe is compatible with our Series 190 Coil Springs. If your old shoe and retaining clip are in good condition they can be reused. You'll need the stamps off the springs to confirm the best Series 190 option. Let us know if you have any questions.
A quick learner from Beavercreek, OH says:
July 27, 2019
I have removed the broken balance. Where will I find the stamps?
Thanks,
Mike
Profile picture of Bob
Bob from SWISCO responded:
July 29, 2019

The stampings are usually found on the actual coil, particularly at the end of the coil. If there are any stampings/markings, please get back to us with the exact weight of your window sash.
A quick learner from Beavercreek, OH says:
July 29, 2019
Found the number. It is either a 6 or 9. Is a sash 33 1/2" x 29" with double pane glass closer to 6 or 9 pounds? I do not have it here-it is in a customers home. Thanks. Mike
Profile picture of Bob
Bob from SWISCO responded:
July 29, 2019

If it is stamped with a "6" then you can go with the Series 190-640. If it is stamped with a "9", then go with the S190-940. The only way you will know which one of these coils would work would be to remove the sash and weight it on a scale and get back to us with that weight.
Coil Balance Shoe
Coil Balance Shoe
15-180
$3.97
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.