Coil balance replacement needed
Hello there. This is a 15-087 Pivot Shoe. It works with Series 180 Coil Balance springs sold separately. To know what spring weights to pick, weigh the window sash. You can use that weight to find the right spring weights. See the first video below. As far as how to remove and replace, forming a cutout will be your best bet. The second video shows how to do this for a different but similar balance system.
Great, thanks for getting back to us. For that sash weight I recommend the 7 lb option. One on each side will give you 14 pounds of support, which should be perfect.
As for replacing the housings with the spring, it definitely couldn't hurt. I know I personally prefer a clean slate, so if it's in your budget then I say go for it.