Coil replacement

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Handy Person from NY

Aug 24, 2021 8:35 pm

Hello,
We are trying to find a coil balance replacement. Windows has no markings, no name brand etc.

4 user uploaded images

14 Replies

Emily from SWISCO

Aug 30, 2021 10:53 am

Hi there!

We'd be happy to help but we'll need to see an undamaged pivot shoe removed from your window, along with dimensions, to compare to our inventory. If we can identify the pivot shoe, that will tell us the coils and accessories that you'll need.

Thank you!

Handy Person from NY

Oct 26, 2021 6:18 pm

Here is the coil, can it be replaced?

3 user uploaded images

Emily from SWISCO

Oct 27, 2021 8:29 am

Yes, the coil springs can be replaced but we'll need to see the original undamaged pivot shoe removed from the window. If we can identify the pivot shoe, that will tell us the coils and accessories that you'll need.

Handy Person from NY

Oct 27, 2021 3:40 pm

Hello, can you tell me what the pivot shoe is? This is what we removed from the window

Emily from SWISCO

Oct 28, 2021 8:55 am

Certainly. The pivot shoe should be below the coil springs. You can see our selection of them here and use our pivot shoes as a reference for what yours might look like. I've attached some videos below that you may find helpful. Look these over and let me know if this helps.

Handy Person from NY

Oct 28, 2021 5:00 pm

This is what it looks like

2 user uploaded images

Emily from SWISCO

Oct 29, 2021 8:43 am

This is still just the coil support, not the pivot shoe. We'll need to see the pivot shoe removed from the window to compare to our inventory. Let me know if that's something you can get for us.

Handy Person from NY

Oct 29, 2021 4:45 pm

I do not think there is a pivot shoe. There is nothing left in the window. The pictures above is what is nailed into the frame.

Emily from SWISCO

Nov 1, 2021 9:13 am

In your first batch of pictures, which I've attached below, the red part I've circled looks to be your pivot shoe still in the window. However, I still can't tell what pivot shoe you have. If you can remove it from the window and show us, we can work from there.

Handy Person from NY

Nov 5, 2021 4:39 pm

Ok. I think we finally got it!! Thank you so much for your help. Can you send me an order form so I can pay for the order?

5 user uploaded images

Emily from SWISCO

Nov 8, 2021 8:20 am

Thank you for the additional pictures! This is a huge help. Take a look at our 15-180 pivot shoe, which uses the Series 190 coil springs, and see if this matches up to your original hardware. I'm afraid I can't place the order for you on my end but all orders can be placed on our website at your convenience!

Handy Person from NY

Nov 20, 2021 4:15 pm

Hello, the pieces that you told us to order are not working on the window. The window still slam shut. I believe we have a different support? Assistance is needed

Emily from SWISCO

Nov 22, 2021 8:53 am

I'm sorry to hear that you're having trouble. We've recommended the 15-180 as a replacement for your pivot shoe for many years and haven't heard of our customers having too much of an issue with this. Did your pivot bar fit into the pivot shoe's cam okay? Can you go into a little more detail on the problem you're having? Can you also weigh your sash on a scale and tell us the exact weight, along with how many coil springs you have in the window? I just want to make sure that you have the appropriate coil weight.