Coil spring balance

A home owner from Clarks Summit, PA 18411 says:
The spring snapped when opening my window. Can it be replaced. Are the parts still available.
Thumbnail of the uploaded file named CBFB2AE7-E9FA-4DD8-A085-35A97271906A.jpeg
Thumbnail of the uploaded file named 9E6195B5-281C-4DDD-8476-27DD913D02BD.jpeg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

This looks like it might be a 15-087 Pivot Shoe, which uses Series 180 Coil Balances. It would be best to remove the pivot shoe and compare to confirm it matches up. Let us know if you have further questions. Thank you!

How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.