Coil spring for tilt in windows

A quick learner from Taunton says:
Are coil spring what hold up the window from falling down
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Emily from SWISCO responded:

Hi there!

It sounds like you're looking for new coil balances. We'd be happy to help but we'll need to see your pivot shoe removed from the window to compare to our inventory. If we can identify the pivot shoe, that will tell us the coils and accessories that you'll need. I'll also attach some videos below that might be helpful. 

How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to replace a window coil balance
How to replace a window coil balance
VIDEO
WATCH >
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