Tom from SWISCO responded:
January 29, 2014
Yes, it's possible you need a new inside latch. Does it appear damaged in any way? I also recommend trying to throw it manually to confirm that it's not working.
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Tom from SWISCO responded:
January 30, 2014
If you can't manually extend the latch then it's likely broken. You will have to replace it. I'm not sure exactly what you have, but if it matches our 10-563 then I would go with that.
As for the latch, see our 10-557 and see what you think. Be sure to also see our video on how to replace this hardware. |