You folks have a history of impressing me with your knowledge of window and door parts. You make me look good to my clients.
Do the attached photos look like Series 751 Channel Balances to you? I don't see any metal channel, either square or ribbed, in the photos I took. Perhaps the channel is higher up in the window frame? I believe they mount in the upper part of the frame, right? I looked around the Swisco site and 751 is the closest I saw. Definitely tilt windows. Plastic frame stamped 30TGB RS, but I don't think that has anything to to with the balances. No window brand visible.
Thanks!
Rich
Tom from SWISCO responded:
February 18, 2019
Thanks for posting. I agree that the Series 751 looks like a good match, but your shoe is a little different. I think that might be our 15-197. Can you confirm? Ours is black, but if you can confirm that it's the same style then we can look into the availability of the blue version. The metal channel should be higher in the window, yes. It's likely obscured by a cover of some kind. You would have to pry those off to get to it. While we look into the availability of the blue shoe, can you just tell me how many of these balances you need altogether? That will be necessary for when we set this order up for you. |
Tom from SWISCO responded:
February 19, 2019
Yep, the color of the shoe denotes different grades. We're still looking into whether the blue option is something we can provide; I'll let you know ASAP. Our balances come fully assembled and ready to install out of the box. Assuming we can get the blue option for this shoe, we'd basically custom make an S751-31 balance for you with a 30TG option and that shoe swapped out on the bottom. It will come with the spring, pulleys, ropes, and everything needed to get your window working again. Please just bear with us a little longer as we try to pin down this shoe. I hope to have an answer for you soon. And for what it's worth, we think you're the best! |
Thanks, Tom! The client says there are four windows that need help, and she'd like to order a 5th pair as a back-up, assuming the cost is reasonable.
No big rush. I wouldn't be able to install for a few weeks anyway. Plus, well, snow.
Thanks!
Rich
Tom from SWISCO responded:
February 21, 2019
Great, thanks Rich! I'll shoot that over now. Let me know if you have any questions. We appreciate your business! |