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A quick learner says:

May 19, 2023

Hi - A few months ago, I ordered some sash balances for my Anderson windows. They came with some plastic "glides". The glides were somewhat shaped like the letter Y. If I recall, they were supposed to be installed where the string of the sash balance connects to the sash. I think I forgot to install these and the window does not glide easily. I'm thinking (hoping) these glides will solve the problem. Can I buy some from you? Thank you! Kes

Jasmine from SWISCO responded:

May 22, 2023

Thanks for reaching out! This part does not come with any "Y" shaped guides, so I am, unfortunately, not familiar with what you are in search of at this time.

May I please see a photo of the part you are referring? Or give a little bit more detail about where and how these might be installed?

A quick learner says:

June 7, 2023

Let's try to solve this problem a different way. I am sure the part is included in the sash balance package and I'm sure it is mentioned in the install instructions. Do you have a list of parts or a picture of the parts included in the package? This is for an Anderson window if it matters.

Jasmine from SWISCO responded:

June 7, 2023

The only I have available to show you is the photo of the part that we show on our website. Is the part you are referring to shown on the photo below?

Andersen Sash Balance, 927, 931, 937, 939

24-939

$54.20

How to replace an Andersen Window Balance

VIDEO

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Andersen's Narroline Sash Balances

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