Counter balance

A quick learner from Queens says:
Hi. I ordered a spring from u guys but I ordered the wrong one. The one in pictures is what I need. I need 4 total. That is 4 of the top parts and 4 of the bottom parts where the pin pivots in. I also need to return the incorrect part. Also, my window is 15-16 pounds. I hope this helps
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Bob from SWISCO responded:

Looks to me like you have an older version of the S140-8 8 lb coil balance system. This comes with both the coil balance assembly and the pivot shoe. To return any items that didn't work out for you, see our Return Policy here.

How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
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Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
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