Counter balance part for window

Question

The spring is broken. Do we need to replace the whole part or just the spring? If we need to replace the whole piece how does the part actually connect to the window?

Casey · Accepted Answer

Thank you for reaching out to us. At first glance, your balance looks like our Series 390. Have a look. You will want to measure the depth of your bottom balance to confirm your measurement matches up with ours. If this is correct, please get back to us with the metal length of the balance, as well as, any stampings or markings that may appear on the balance. Thank you.