Crank arm for awning window

Quick Learner from Angola, NY
Hi;
I got the replacement crank arm today and I can't see any way this part will fit. The part is 39-264 was supposed to be the replacement for the awning window. My operator has a few part numbers.C9400-1 on the top, F9400-8B on the bottom and 1521101 on the arm. The arm is 9" from the center of the operator to the 8-32 threaded hole at the end of the arm.If this is not the right part, can I exchange it or get a refund if you dont have the part. I ordered this part because one of your reps said that this was the right one.I included some pictures if they come out.
User submitted photo of Andersen crank operator.
2 Replies
Tom
Tom from SWISCO
SWISCO
Expert
Please take a look at the 39-099 Andersen Operator, which is used for awning windows.

The 39-264 is used for a casement window.
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