Crank assembly?

Quick Learner from Bend, Oregon

Aug 26, 2020 8:25 pm

Greetings!
The operator/crank to my casement window screwed off the spindle recently and I am not sure how much needs replacement - or if anything needs replacing? See attached. Let me know if you need anything else for ID'g parts. These are from an older Anderson Window.

Thanks so much@!

3 user uploaded images

10 Replies

Tom from SWISCO

Aug 31, 2020 12:52 pm

Looks like the worm gear stripped out. This can't be repaired, unfortunately; you need an all new operator.

We can definitely help, but I will need to see a picture of your old operator either removed from the window, or I at least need to see as much of the complete mechanism in one shot as you can show me. That will allow us to match it up to something in our inventory. The photo you have in your first post shows the base, which is helpful, but it only tells half the story. We have to see the rest of it.

Quick Learner from Bend, Oregon

Aug 31, 2020 7:12 pm

Ok thanks. I'll get into it hear and get yiu some photos. Do you think I'll need to disassemble the window crank assembly in order to get you a photo? Or can I just open it and show the extended arm assembly etc.?

Tom from SWISCO

Sep 1, 2020 8:32 am

You can do whatever is easiest. We just need to see as much of the entire mechanism as possible. The more details accounted for, the easier it will be to match it up to something in our catalog.

Quick Learner from Bend, Oregon

Sep 1, 2020 7:40 pm

Thank you...
Here's what I have... I am curious though how I'd remove it and then replace with the new operator...The window frame has been mortised to accept the operator, but there are for phillips head screws to remove that are in-line with the frame and would be difficult to remove. Any ideas on the process for replacing the assembly?

I send a few others over and a video showing the operation issue...

Thanks,
Mike

5 user uploaded images

Quick Learner from Bend, Oregon

Sep 1, 2020 7:42 pm

here's a few others and the video

4 user uploaded images

Quick Learner from Bend, Oregon

Sep 1, 2020 7:44 pm

no vids are accepted, but I think you have the 'jus' of it?!

Thanks,

Tom from SWISCO

Sep 2, 2020 8:28 am

Thank you! These photos are perfect. I recommend looking at our 39-031 and 39-032 to start. I believe these will match your existing operator, but you may want to review our own dimensions to confirm. I think they match pretty well, but it can't hurt to look.

Quick Learner from Bend, Oregon

Sep 2, 2020 1:34 pm

Thanks,
Which one do I need - 031 or 032?

Tom from SWISCO

Sep 2, 2020 2:11 pm

The 39-031 is for one side and the 39-032 is for the other side. The operator in your particular photos looks like the 39-031.