Crank hits bottom of window

A quick learner from New York says:
August 18, 2022
When i close the window the bottom hits window
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Emily from SWISCO responded:
August 19, 2022

Hello!

It looks like you bought and installed the wrong operator, our 39-090. Your original operator looks more like a match for our 39-188. Review the specifications and see what you think. You can also see our return policy here.
Window Dyad Crank, 5"
Window Dyad Crank, 5"
39-090
$43.70
Sash Dyad Crank, 5"
Sash Dyad Crank, 5"
39-188
$37.10
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