Crank mechanism won't close, only opens, on two porch windows

Home Owner from Lowell, MA
Crank mechanism won't close, only opens, on two porch windows. I am hoping that I only need to replace the crank mechanism, and not the entire window. I just recently bought the house, and am not sure how old these windows are. There are no brand markings, model numbers, or any text anywhere that I can find on the windows or the cranks.
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Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Thanks for reaching out to us. We're happy to look into this. Can you remove the operator from the window and linkage? We need to see clear photos of the top and bottom installation tabs, as well as the link arm and the hole at the end of it. Those details will help us determine whether we have a comparable match. 

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