Crank operator, similar to 39-264

A home owner from Marlton, NJ says:
July 9, 2011
Looks like I have a 9400 Split arm crank that is no longer available and is replaced with your 39-264, but before I order please review my pictures.

Thanks, johnO
User submitted phot of Andersen operator.
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Mike from SWISCO responded:
July 12, 2011
Yes, the 39-264 is the operator you will need but you may also need the adapter plate.

If your window was manufactured between 1995 and 1998 you will have to also purchase the adapter plate so that the 39-264 will work in your older style window. The adapter plate will be available for purchase in the next week or two.Note: the adapter plate is available, see part 39-362

If your window was made on or after 1999 you will not need the adapter plate.
A handy person from Marlton, NJ says:
July 12, 2011
Thanks for the input.......... So let me rap my arms around this, the crank I have has been out of production for awhile (10 years +) they have been sell the "Replacement".......but for the replacement to fit correctly it needs an adapter?!?!?!? and to this date the adapter still isn't available!!!!.... WOW! I'm sure glad I bought a Quality Andersen Window and not some no name you can't get parts for!!!........ I good news is I'm a machinist and I can get it to work............. not sure who dropped the ball here, I thought dumb stuff like this only happen in Washington!!
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Mike from SWISCO responded:
July 13, 2011
I think it was more recent that Andersen stopped manufacturing the exact replacement operator (which would not of needed the adapter plate). I guess they realized this newer style operator could work in the older style windows with an adapter plate - so they stopped manufacturing the older style operator. I will contact you again when the adapter plate is available - it really should be soon. Note: the adapter plate is available, see part 39-362
A handy person from Marlton, NJ says:
July 13, 2011
New crank installed in 5 minutes and works perfect, 1st the screw mount in the center of the crank pivot put the new crank assembly exactly where it belongs, next a couple of washers under the new crank at the screw mounts, and you're in business. I'd send you pictures, but the trim is back on, and I'm off to my next home project........ Thanks again for your help. Your shipping department was FAST and accurate, it was a pleasure doing business with your company.
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Mike from SWISCO responded:
July 15, 2011
That's great to hear, John! Thanks for reporting your success back to us. Be sure to post on the discussion board again if you have any questions regarding your new project.

Good luck!
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