Tom from SWISCO responded:
August 17, 2017
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Paul from SWISCO responded:
August 31, 2017
I'm sorry to hear you're having trouble. I'm not sure why the 39-005 you purchased didn't work, though. There is a slight difference in arm size, but these have a lot of play and can be very forgiving. In my experience, it should still work despite the size. I would try installing it just to see if it would still work. If not, let me know.
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Dave Sr. from SWISCO responded:
September 7, 2017
Check on your window linkage on the side of the window were the arm attaches. In many jalousie windows, there are different hole positions in the linkage where you can attach the jalousie arm to make up for the different length. If not, you can possibly drill a hole in the linkage were you need it. You could also consider our 39-346 Jalousie kit. That has an assortment of arms, and one of them is 5" long. Would that be long enough to fit your window?
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