Custom Balance inquiry

Hey there,

Thanks for writing in! Your balance channel appears to be part of a a discontinued style balance that is no longer available. The good new is, we may be able to provide you with a suitable replacement.

To determine if there is an replacement we can provide, I'll need to see a photo of an undamaged balance removed from the window. I am specifically looking to see a photo of any attachments that may be on the balance or that could be connected to the bottom of the sash.

I'll need to know the length of the undamaged balance, the diameter of the spring channel, and I'll need to know the exact weight of the sash the balances are supporting.

Please let me know if you have any questions.