Custom Balance inquiry

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We believe the weight is 40 lbs., but the original balances keep breaking.The Traco windows are 53 1/8" W x 50 5/8" H.They are stamped 23 DS 38 & the parts are 15-005 & 19-041 & the metal is 24".From the website discussions, you have made new balances for these windows many times before.But, are the new balances stronger? Or, do they continue to break also?We have 26 of these windows, not all are broken Yet.We will probably order 8 to start & make sure they work before ordering more. the weight of the window is 40lbs. 
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Jasmine
Jasmine from SWISCO
SWISCO
Expert

Hey there,

Thanks for writing in! Window balances are made to be calibrated for a specific weight range. That said, the new balances wouldn't necessarily be stronger than the original balances but they will be made according to the specifications needed for your window.

That being said, are you certain the window sash weighs 40lbs? If this is an estimate, it would be a good idea to get the exact weight of the sash. You'll especially want to confirm this since these are custom assemblies and cannot be returned and/or refunded.

Please feel free to reach out with any other questions you might have.

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