Bob from SWISCO responded:
May 3, 2021
Greetings. It sounds like you need balances for a hinge window. We can make these for you without issue. Can you just confirm me the stamp codes on each balance? Normally the stamp code on the balance with both fittings is different from the stamp on the balance with just the top fitting and no bottom. Please confirm this fact, and from there I'll prepare a quote for you. Thanks. |
Bob from SWISCO responded:
May 4, 2021
Thanks for getting back to me. Usually the first two digits on these hinge balances are the same; otherwise, the length of the metal channel would differ, which shouldn't be the case. So can you confirm if the balance with both fittings is the 2540? And then the other one, is it 2530 instead of 2630 (this would make more sense)? Or is it just 2540. I am afraid I do not see the other quote request, at least from any discussion under this email. Let me know and I will proceed ASAP. |
Bob from SWISCO responded:
May 5, 2021
Thanks for clarifying. I just sent you an email with two custom links enclosed. One is to order one(1) 26" balance, stamped 2540, with both the 19-008 Top and 15-025 Bottom attached. The second is to order one (1) 26" balance, stamped 2530, and with only the 19-008 Top attached. Let me know if you have any questions prior to placing the order. Many thanks. |