Custom balance

A quick learner from USA says:
October 29, 2019
Hi - I need 4 custom channel balances for our two non-tilt windows. The balance width is 1/2" and the length is 27.5". I also need to include the Tops (19-002) and Shoes (15-002) as well as the (QTY 4) Top Sash Guides 18-009

Channel series: S351
Channel length: 27.5"
Channel stamp: 2740n BSI
Quantity: 4
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Casey from SWISCO responded:
October 29, 2019

Could we have you send us some photos of our balance out of the window? This will help us get a better visual on the balance you're describing. 
A quick learner from USA says:
November 1, 2019

Hi - Sure. Please see attached. I need 4 new channel balances or two pairs. Its for my two front windows. House was built in 1993; original windows are from 'Pacific Industries'.

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Tom from SWISCO responded:
November 5, 2019

Thank you! TI'm afraid I can't make out the length of the metal channel from these photos. I agree that the 19-002 and 15-002 match, but the length is a concern.

Basically, a stamp of 2740 indicates a metal channel length of 28". If yours is indeed 27.5", then it will have to be a special order. Since special order balances cannot be returned for a refund then I would definitely triple check juuuuust to be sure.

In the meantime, I'll email you an order link and price quote right now for 4 of these balances. Let me know if you have any questions, or if the length of the metal channel differs in any way. I'm happy to make any changes as necessary.
A quick learner from USA says:
November 5, 2019
Thanks. I definetly can confrim the length of the metal channel is 27.5". Will this link also include the tops, top sash guide, shoe on the 4 channels?
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Tom from SWISCO responded:
November 6, 2019

This custom balance will include the top and bottom nylon fittings attached and will be ready to install out of the box. It does not include the 18-009 top sash guide, which is sold separately.
5/8" Top Sash Guide
5/8" Top Sash Guide
18-009
$0.99
Channel Balance Top Guide
Channel Balance Top Guide
19-002
$0.74
Channel Balance Shoe, 1" Depth
Channel Balance Shoe, 1" Depth
15-002
$0.74
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