DM windows

A friend from Ontario Canada says:
Need part number for
Spiral Balances,3/8 30" long blue tip, 3/8 34" long Orange tip
Sash Pivot Bars,.327" wide,.374 deep, center bar is .138" Bars are plastic, upper are broken in windows. Lowers can be seen in photo.
Pivot shoe is 2" long, 1 1/4 wide, 5/8 thick, which I think is your 15-047 shoe?
I do not see screws in lower window track only upper window so I think the bars are fiction fit?
Any help to find parts to repair would be helpful.
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Bob from SWISCO responded:

For the spiral balances, please double-check the outer tube diameters--blue tips are not seen on 3/8" spiral balances. For the pivot bars, they are certainly a little unusual. Can you remove one and show us clear pictures? Finally, those dimensions do sound like the 15-047, but bear in mind dimensions are best measured with the shoe out of the window. See the videos listed on this page. 

15-047 : Pivot Shoe, 5/8
Pivot Shoe, 5/8" Thick
15-047
$2.20
VIEW >
26-326 : Pivot Bar
Pivot Bar
26-326
$1.96
VIEW >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
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