Damaged window

It looks like you need a new balance, pivot bar, and pivot shoe. We can help, but I'd like some more information.

Specifically, I'd like to see a version of your balance that isn't broken. I'd specifically like to see a clear picture of the top end, bottom end, and whatever hook or clip goes into that pivot shoe. 

Speaking of the pivot shoe, the video below may be of some help. Once you remove it, I'd like you to tell me its width and thickness.

Thank you for getting back to us. The pivot shoe is looks like our 15-134 and the pivot bar, our 26-361. The ribbed balance is a very particular kind, though, and I believe it has to be a custom order. Before I recommend anything, please give me the length, width, and height of the metal channel itself. please also confirm how many you need.

Thank you! We can supply this balance, but it will have to be a custom order. Your original model isn't something we can provide as a stock item.

I'm going to email you an order link and price quote right now for 2 balances, which is our minimum. If you would like to order more, let me know here and I will be happy to change it for you. What this link will do is allow you to add the custom balance to your cart as if it were a standard product. You can then continue shopping for anything else you need so that you can checkout with everything at once.

One thing to note is that the custom balance won't come with a top hook, or "S clip." These are sold separately. See the 19-029.