Dash guide

Question

Hello, Please see the attached photos of the sash guide on my windows. Many of my windows are like this where the sash guide is not broken, but the balance still pushes up through. These are the originals to the window built in 2007. Is there an option that would cover that channel better so that the balance doesn't push through? Thank you in advance.

Todd

Jasmine · Accepted Answer

Hi Todd,

Thanks for writing in! I am confident we can supply you with the replacement balances needed to make your repairs. However, to be absolutely sure I'll need to see a photo of an undamaged balance removed from the window.

I am specifically looking to see a photo of the top and bottom plastic attachments from the balance. The stamp provided only indicates the weight range the balance can carry to support the sash. This will be useful once we've determine the type of balance you need however, it cannot help to identify the exact series needed.

In regard to the balance pushing through, this is likely because the top sash guide is damaged and needs to be replaced. This guide helps to guide the balance in the channel as well as preventing it from shooting up into the window channel.

To identify the best possible replacement, I'll need to see a photo of your existing top sash guide, from a front profile view.

Please feel free to reach out with any other questions you might have in the meantime.