Do you have replacements for the parts in my pictures?

A home owner says:

This is a Simonton Vinyl window bottom sash, picture included numbers on window. do you have replacement parts? When I put the window up it will not stay up.

thank you

Sherri 

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Casey from SWISCO responded:

Hello,

Take a look at our video below that shows the recommended parts and process of replacing a Simonton coil balance assembly. Thank you!

How to replace a Simonton coil balance
How to replace a Simonton coil balance
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Replacing the Simonton Coil Balance
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