Spiral and Shoe Help

A home owner from Manahawkin, NJ says:
2 spiral balance 20 inch.
2 pivot shoe
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Bob from SWISCO responded:

I believe we can help, but you'll need to remove your old spiral balance and tell us the diameter of the outer tube. If it's 3/8", you'll need a Series 900; if it's 5/8", use a Series 600. For the pivot shoe, please remove and measure the width and thickness. You can then compare to our selection here. See the videos I have listed on this page. 

How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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