Do you sell pivot shoes with metal circles?

Home Owner from Ocean City, MD
Believe windows are 10 yrs? The Label under the Frame over the upper window sash says S.O. 10123939.4.1. I BELIEVE they are from Home Depot....maybe 70 PRO SERIES Low-E Argon Glass double hung vinyl.

My question....the Pivot Shoes have a BLUE PLASTIC circle that holds in the metal bars on the bottom Left & Right of Lower Sash window which makes it go up & down and stay. CAN THESE PIVOT SHOES BE REPLACED as the Blue Circles (I guess over use) have almost for lack of a better term stripped where the little area sticks up that matches the metal bar that goes into it?? I know they make pivot shoes with METAL circles.....

Thanks!
2 Replies
Tom
Tom from SWISCO
SWISCO
Expert

I'm sorry to hear you're having trouble, but I'll do my best to answer your questions. 

The circle you're trying to replace is called a "cam." They do make some pivot shoes with metal cams, but the bad news is that cams aren't really something that's sold separately, and they aren't ever interchangeable in my experience. To put it another way, they don't make a metal version of plastic cams. The metal cams you see are a very different, specific part that's intended to work with very different, specific hardware. You can't just swap them out unfortunately.

I'd be happy to look into it for you further, but before I can do that I'll need to see a photo of your old pivot shoe first so that I know what I'm looking for.

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