Dave Sr. from SWISCO responded:
October 12, 2016
It's tough to say based on this picture. Many important details are obscured. Can you show me a picture of the complete roller unit out of the door?
Here are some directions to help out. To fully remove the roller assembly, you first need to remove the door, lay it down on a table or a pair of saw horses. At the bottom of the door, remove the two frame screws and use a block of wood and hammer to carefully knock off the metal bottom door rail. On the inside where the glass sits you will see two screws attached to the top of the wheel housing that need to be removed. You can now slide out the wheel housing and identify the roller assembly. |
Tom from SWISCO responded:
October 14, 2016
I'm afraid we have not received your additional pictures. If you can, please upload your pictures directly to this thread. That way all your information is in one place, which will ensure we can help you as fast as possible, and with as little confusion as possible, too. Thank you!
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