Door handle latch broken

Home Owner from Houston, TX
Mar 10, 2024 6:15 pm
Do you have a replacement for the latch part of the balcony door handle? The distance between the screws is 17 inch.
5 Replies
Bob
Bob from SWISCO
Mar 10, 2024 7:24 pm
SWISCO
EXPERT

Thanks for posting. Sorry, but our website failed to upload your photos properly. Can you email them to us at help@swisco.com? Please be sure to include your discussion ID number D317382 so we know what discussion to reference. 

Note that we do not carry a handle set with 17" hole spacing, and I am afraid I suspect we will not be able to replace this. However, pictures will confirm this one way or the other, as well as whether or not we can offer any substitute. We'll do our best to help you from there.

Home Owner from Houston, TX
Mar 11, 2024 8:45 am
Here are the requested photos. Many thanks for your and guidance.

Best regards
D317382 Handle1 D317382 Handle2 D317382 Handle3 D317382 Handle4 D317382 Handle5
5 user uploaded images
Bob
Bob from SWISCO
Mar 11, 2024 10:44 am
SWISCO
EXPERT

Thanks, these photos are a huge help. Take a look at our 82-002 handle set, I think this might be exactly what you're looking for.

Alternate image for 82-002
Alternate image for 82-002

Home Owner from Houston, TX
Mar 11, 2024 12:43 pm
Thanks for the response. My last questions before ordering:
1. Are there any color options I need to take into consideration?
2. Do I need any other part to order?
Bob
Bob from SWISCO
Mar 12, 2024 1:21 pm
SWISCO
EXPERT

We do offer a white option for this handle set, which is our 82-002WK. Just note that this handle set is currently only sold with an exterior key lock; we don't have a non-keyed version.

As for other parts you may need, that's difficult to answer. It depends on what condition the hardware on your door is. You will have to give your door a good once-over to ensure that everything is in good working order. Otherwise, the 82-002 and 82-002WK should be compatible with all existing hardware. 

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