Door hanger

A handy person from CT says:
Wheel won't ride in the track. Old wheel is beveled new wheel is flat. I purchased p/n 23-031 . Order # 1141284
Thumbnail of the uploaded file named E63120EC-E553-4A72-AABC-4EDF04FB842C.jpeg
Thumbnail of the uploaded file named 32F97D26-0198-4B9E-B896-31F2C2BFD134.jpeg
Profile picture of Casey
Casey from SWISCO responded:


We may have a closer replacement option but I'm going to have one of our senior experts take a look and see if they could confirm a replacement for you. We'll reach out as soon as more information is available. Thank you!

Profile picture of Tom
Tom from SWISCO responded:


Take a look at the 23-024 , which works the same as the 23-031 but with a round-edge wheel like your original hardware. Please let us know if you have any other questions. Thanks for posting! 

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at