Door lock mechanism just spins

Home Owner from Asheville NC
The lock will not engage.  Need replacement part I assume or new handle?  The door was installed in 2011.
 
Thanks for your assistance, 
2 user uploaded images
4 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

It's tough to be sure based on your photos, but the handle set reminds me of our 82-093, depending on how the measurements compare to yours. I can't quite make out your mortise lock, but the 82-239 is commonly used with this handle set. Review the specifications to see if you might be able to use this lock with your original faceplate. Take a look and let us know if you need anything else! 

Additional dimensions for 82-093
Additional dimensions for 82-093

Dimensions for 82-093
Dimensions for 82-093

Alternate image for 82-239
Alternate image for 82-239

Home Owner from Asheville NC
So thank you for the reply.  We took the lock out of the door and discovered the tail piece is broken.  The photos show more info on the lock.  Can you recommend what part to order to fix the broken tail piece?  
4 user uploaded images
Casey
Casey from SWISCO
SWISCO
Expert

Your mortise lock looks like the 82-239, as long as the dimensions match, but you will need to reuse your original faceplate. As for the key lock, the one that comes with the 82-093 is not available separately. We offer the 82-310 that we suspect may be compatible but we don't have a door on hand to test it. If you decide to give it a try, keep in mind that you'll need to break off a little bit of the spindle at a time until it engages with the mortise lock. If you cut off too much, the lock won't work. 

Alternate view of 82-310
Alternate view of 82-310

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