Tom from SWISCO responded:
June 21, 2022
Hello, It sounds like there is a problem with the mortise lock. If it's flipping fine, it may just need to be adjusted. That would extend the hook out further and maybe help it lock into the keeper. Give it a try and get back to us. We've also related a few videos to assist you. Thank you! |
Tom from SWISCO responded:
June 22, 2022
I'm sorry for the confusion. See our video below that shows the adjustment process for patio door rollers and mortise locks like yours. |