Double glazed window spring balance replacement parts

Quick Learner from NYC
As far as I can tell with my window cleaning guy here, we need 6 Inner 34 inch and 6 Outer 40 1/2 inch window spring balance complete replacement. Windows are maybe 20 pounds each pane? Please help me get the right parts here so I can enjoy working windows! Thank you.
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Casey
Casey from SWISCO
SWISCO
Expert

Hello,

We should be able to supply replacements for your spiral balances but we would need to see photos of the balance removed from the window, as well as have you confirm the length and diameter of the tube itself. Generally, the length should land on an even inch. We'll relate a video to help with the removal process. Thank you!

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