looking to get two balance assemblies for this window type. It is a triple window unit and I have replaced one of these before in another of the units. I don't recall if they came in left and rights, but I don't think they did. Could you please help with this order?
Thanks,
Nick
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Casey from SWISCO responded:
April 9, 2020
Greeting, Nick. We will do all we can to help locate a replacement. Unfortunately, we can not recommend a replacement balance with the window sticker. The balance needs to be completely removed from the window and shown to us. If there are any stampings or markings on the part, please include clear photos of that for us to see. Thank you. |
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Casey from SWISCO responded:
April 10, 2020
Yes, you certainly can. We will be here when you're ready. |
Good morning,
I would need the white plastic spreader tool in order to take the old part out. Would you be able to send that to me? Alternatively I purchased this part within the last two years. Would you have a record of that? It may be under my name or my company name, Vastardis Consulting Engineers.
Thanks,
Nick
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Tom from SWISCO responded:
April 13, 2020
Hey, Nick. If you give us an order number, we can do our best to look it up for you. As for jamb spreaders, they can be purchased on our site whenever you wish. See our 75-069. If you wanted an alternate method of removal, we can look into it, but we'd need to know what type of balance you have first so that we know where to start. Even seeing your balance while installed would allow us to recommend alternatives. |
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Tom from SWISCO responded:
April 13, 2020
Sounds good! We're getting slammed here by the weather, too, so I understand. We're here to help at your convenience. |
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Tom from SWISCO responded:
April 15, 2020
Aha! That's perfect. I know exactly what this is. Well, I know of two things it could be: either the old discontinued Simonton brand coil balance system or simply an older version of the modern Certainteed brand coil balance system. The good news is that both brand balances install in more or less the same way. I have a few different videos that I think will be helpful to you and I will share them here. The first one goes over this type of balance system and how the springs and shoes interact with one another. The second two videos just show you different methods of removing similar hardware. I hope this information helps! |
