Double hung window "guide"

Landlord
One of my tenants windows is missing what I belive is a guide. When pulling the moveable window panel down, it goes on an angle and the lock/latch cover hits the window, causing the cover to pop off. Do you seel the "guide"? Or know where I may be able to purchase one?
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Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for reaching out to us! The window piece you are searching for is referred to as a sash cam. To replace it  you'll need the 15-108. This is typically used along with the 15-102 and 15-103 side load carriers; both used along with the Series 145 Coil Balance.

Carefully review the dimensions below to confirm that this is the correct replacement.

Alternate view of 15-108
Alternate view of 15-108

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