Double hung window locks-sliders

Home Owner from Corinth, TX

Have several of these broken. Windows installed in 2010. Do not see any info on the locks and the installer has gone out of business.

I've seen a few that look like they might be the correct replacements but am not sure.

Ours have springs in them and the corner pieces have broken off.

Thanks in advance! Hope you can identify with these pics...I'm worried about removing them as it's really cold out and I don't want to remove them if it makes the window less safe. They still lock with the top locks but the latches-sliders do not work to hold them if I tilt the window.

Let me know if theres anything else you need!

Kindly,

Kathie 

2 user uploaded images
13 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

It sounds like you may be referring to the tilt latches. If so, there's a good chance that we can help but we'll need to see photos of an undamaged latch to compare to our inventory. Please make sure to include the top of the latch that sits inside the sash. See the video below to help with the replacement process. Thank you! 

Home Owner from Corinth, TX
Here are additional pictures of the removed piece.
Hope this helps and thanks for the video!
Kathie
Casey
Casey from SWISCO
SWISCO
Expert

Thanks for getting back to us but, unfortunately, the new photos were not submitted with the post. If you could resend them, we can go from there. 

Home Owner from Corinth, TX
OK I did send them but will try again. I tried pasting them into this field but when I tried to send I got an error message.
If this doesn't work is there another way to send them?
I used the picture icon under this post the 1st time and will try that again.
Please let me know if you recieved them.
Thanks, Kathie
Casey
Casey from SWISCO
SWISCO
Expert

I'm not sure why we're not receiving your updated photos. We apologize for the inconvenience but you're welcome to email them to help@swisco.com. Please include reference number D349031. 

Home Owner from Corinth, TX
Thank you. Will send right away
Home Owner from Corinth, TX
It may be that the file was too large to begin with due to the picture size. Not sure.
Let me know that you received them.
 
Kathie
3 user uploaded images
Casey
Casey from SWISCO
SWISCO
Expert

We received your email with the tilt latch photos! Unforutnately, we can't confirm a match based on a damaged part but a few options come to mind. I'd recommend starting by comparing the specifications of the 26-243 and 26-244, as well as the 26-390 and 26-391 slim latches, to an intact latch from one of your windows. We'll include the specifications of both options below.  

Alternate view of 26-244
Alternate view of 26-244

Profile view of 26-244
Profile view of 26-244

Alternate image for 26-390
Alternate image for 26-390

Home Owner from Corinth, TX
Ok I think it's the 26-390-391 (right and left) so need to order 4 LH 26-390 and 6 RH 26-391slim top latches in white. Our measurements seem to match 
Can I order through you or from the site? Thanks so much for your help!
Kathie
 
1 user uploaded image
Casey
Casey from SWISCO
SWISCO
Expert

Great. We are not able to place orders through this thread but you're welcome to do so directly on our website of by giving our customer service team a call at (888) 991-1929. 

Home Owner from Corinth, TX
Thanks so much!
Casey
Casey from SWISCO
SWISCO
Expert

We're happy to help! Just let us know if you need anything else. 

Reply to Thread
Current Photos:
Related Products
Related Videos
Related Guides