Hello and thanks for your help. The bottom sash of a double hung window will not stay up. The top sash is fixed. The lock on the window is stamped with "Alliance." The sash is approximately 30x40 and weighs probably 40 pounds. Removal and inspection revealed broken plastic in the pivot shoe on one side. The shoe appears to be your part
15-111 or
15-191. I am able to remove the shoe, but having problems getting the coil support (assuming a double) out. My part is stamped 801020 (see photo). Since I can't get the support out I can't tell how heavy or types the coils are. A couple questions: Does the coil attach to the replacement shoe by simplifying lifting all the way up or must the coil be remove and attached to the shoe? Is there a difference between the two pivot shoes listed above? If removed, any guidance for removing that part would be appreciated. Thank you. Matt
