Dyad crank operator

Handy Person from Staten Island

Jan 9, 2019 8:08 pm

I have a crank with the ?W? shape. I need left and right crank. But the extended arm that has the stainless steel clip is 5 3/4 inches long. If you can help me with this it would be deeply appreciated. You guys have always been there for me in the past. If you do not have the 6 ? would a 5? still allow the window to close ? Hope you can figure this one out also. Anxiously waiting your response. Renzo

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12 Replies

Tom from SWISCO

Jan 14, 2019 12:02 pm

Hello again, Renzo. I think our 5" arm can still work. We weren't able to find a version of this operator with a 6" arm but you have a few options.

First, you could try to move the bracket to which the arm attaches over by 1" to make up the difference. Worst case scenario, you won't be able to open the window as far. This is the easiest possible work around.

If you don't want to drill a new hole to move the bracket over, though, then you can always swap the link arms. In other words, you'd use the old link arm on the new operator. This can be a bit involved, though. Let me know if you want to go this route and I'd be happy to walk you through the steps.

Quick Learner

Jan 15, 2019 2:07 pm

Ok thank you. I'll order the 5" operator.

Tom from SWISCO

Jan 16, 2019 9:08 am

Great, thank you! We appreciate your business, as always. Please let me know how it works out, or if you needed any help.

Quick Learner

Jan 17, 2019 1:34 pm

Hello Tom. I just ordered the 2 Dyad 5" operator. Want to clarify something. When you say I might have to move the bracket over an inch are you referring to the stud bracket that's attached to the sash? Do you think the sash will close completely if I leave everything where it belongs. Doesn't natter to me if tge sash doesn't open as much. I'm more concerned with it closing completely Thank you. Renzo

Dave Sr. from SWISCO

Jan 22, 2019 9:04 am

Speaking from personal experience, I would first try out the new operator with the sash bracket in the existing location. If the window sash closes correctly then I believe you should be fine. I've seen it happen before, believe it or not.

Now if the sash does not close like it should, which is also possible, then you will need to move the bracket over to meet up the new operator arm like Tom said. You just have to move it over enough to match the difference.

Quick Learner

Jan 23, 2019 5:07 pm

Ok thank you

Quick Learner

Jan 31, 2019 12:39 pm

Hello Dave. I tried using the operator in the standard position and it didn't work. I moved it over approx an 1-1/2". It closed a bit more but nowhere near enough to close. Then the hardware for the trackguides got in the way so I cannot use these operators. Please advise me as to how to return them and FYI fur future customers to keep in mind moving the stud bracket over isn't going to work. Thank you

Dave Sr. from SWISCO

Feb 1, 2019 9:27 am

Ah, I see. I'm sorry to hear that. The only other option you could try would be to drill out the new and old arm off their respective operators, the install the old link arm on the new operator with our 62-014 rivet. However, if you drill out the arm on the operator you purchased from us, I'm afraid you would not be able to return it for a refund.

It's ultimately up to you. If you would rather return it to us, we totally understand. You can see our return policy here.

Quick Learner from Staten Island

Feb 25, 2019 12:21 pm

Hello Tom. Thank you your input in trying to correct this dyad operator situation I'm in. After trying your suggestion and not achieving a satisfied result, I've decided to try the rivet attachment you suggested. I know the operator will no longer be returnable after modifying it but I would like to give it one more try. Can you get me the item number. I would need 2. Anxiously Waiting your reply Thank you Renzo mrscreenman Windows and More.

Dave Sr. from SWISCO

Feb 25, 2019 12:36 pm

Sure, you would use our 62-014 rivet. You will need to hammer it on over a metal plate, which you can pick up at a local hardware store. Sorry we can't offer a better suggestion!

Tom from SWISCO

Feb 25, 2019 12:47 pm

Sure, you would use our 62-014 rivet. You will need to hammer it on over a metal plate, which you can pick up at a local hardware store. Sorry we can't offer a better suggestion!