Tom from SWISCO responded:
January 14, 2019
Hello again, Renzo. I think our 5" arm can still work. We weren't able to find a version of this operator with a 6" arm but you have a few options. First, you could try to move the bracket to which the arm attaches over by 1" to make up the difference. Worst case scenario, you won't be able to open the window as far. This is the easiest possible work around. If you don't want to drill a new hole to move the bracket over, though, then you can always swap the link arms. In other words, you'd use the old link arm on the new operator. This can be a bit involved, though. Let me know if you want to go this route and I'd be happy to walk you through the steps. |
Tom from SWISCO responded:
January 16, 2019
Great, thank you! We appreciate your business, as always. Please let me know how it works out, or if you needed any help. |
Dave Sr. from SWISCO responded:
January 22, 2019
Speaking from personal experience, I would first try out the new operator with the sash bracket in the existing location. If the window sash closes correctly then I believe you should be fine. I've seen it happen before, believe it or not. Now if the sash does not close like it should, which is also possible, then you will need to move the bracket over to meet up the new operator arm like Tom said. You just have to move it over enough to match the difference. |
Dave Sr. from SWISCO responded:
February 1, 2019
Ah, I see. I'm sorry to hear that. The only other option you could try would be to drill out the new and old arm off their respective operators, the install the old link arm on the new operator with our 62-014 rivet. However, if you drill out the arm on the operator you purchased from us, I'm afraid you would not be able to return it for a refund. It's ultimately up to you. If you would rather return it to us, we totally understand. You can see our return policy here. |
Dave Sr. from SWISCO responded:
February 25, 2019
Sure, you would use our 62-014 rivet. You will need to hammer it on over a metal plate, which you can pick up at a local hardware store. Sorry we can't offer a better suggestion! |
Tom from SWISCO responded:
February 25, 2019
Sure, you would use our 62-014 rivet. You will need to hammer it on over a metal plate, which you can pick up at a local hardware store. Sorry we can't offer a better suggestion! |