|
Tom from SWISCO responded:
October 6, 2022
We sure can! What you have here is an older version of our 39-329. The only difference between ours and yours is that yours uses a "male" handle while ours uses a "female" handle, specifically the 39-232 (sold separately). We don't sell that black piece I see on the left side of your photo, unfortunately, but I'm also not 100% sure what it is. Can you reuse that? |
|
|
Tom from SWISCO responded:
October 7, 2022
Thanks for clarifying. We don't sell anything like what you show in your photo, but I'm also unclear as to what its function is. It looks like it would just be a shim that goes under the mounting base, but you say here that it attaches to the handle in some way, which has me a little confused. Either way, we do not sell that black bracket. I am sorry for the inconvenience. |
|
|
Tom from SWISCO responded:
October 10, 2022
Thank you. Could it have been part of the hinge assembly? Would it be possible to see a photo of what it looks like while installed? If it is a component of the hinge assembly, it would make sense why I'd never seen it before; hinges vary greatly in design from window to window and the individual components like this aren't usually available separately. Our usual solution is to just replace the entire hinge set, which works well in almost every case. That might be something we can do here, too. |
