EntryGard 2 Arms Independent

A home owner from Reno, NV says:
I purchased part # 39-031, which looks identical to my window operator. However, when I received the new part, the 2 arms operate in unison, whereas my arms are independent of each other. The small arm must be a security feature to make sure no one removes the window once they unhook the long arm, easily done.

Do you have a similar part that contains independent arm movement? As it stands I cannot install. If not, I will need to return.

Profile picture of Tom
Tom from SWISCO responded:
Hey, Chris. I don't know of any operator made specifically for the function you describe. You should still be able to install our 39-031. Watch the video below, this should help.
A quick learner from Reno, NV says:
Thanks for the quick response. I was mistaken, as the broken one was free spinning. It installs perfectly.

Great customer service,

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)