Extended-Travel Channel Balance Quote

Quick Learner
What is the length of the metal channel? 31 inches
What stamp is printed on it? 31 4
If known, please tell us who manufactured your window and when it was made. House built around 2005 - One of the pictures shows marking from the window
I am looking to purchase 2
4 user uploaded images
14 Replies
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for posting! These will need to be custom/special order balances, which are non-refundable and non-returnable. With that being said, I'll need a bit more information to confirm pricing and availability for these balances. 

I'll need to see a photo of the clip that would be attached to the bottom shoe of your balance as well as the top attachment of the balance.

Quick Learner
Please see requested information
2 user uploaded images
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Unfortunately, I cannot use these photos to identify the balances you need. They do not display the clip that would be attached to the bottom of the balance, only the wheel and pulley system.

Would you happen to have an undamaged version of this balance?

Quick Learner
I will check and post
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thank you! We'll be here to help whenever you can get us those photos.

Quick Learner
These 2 photos are of the balance that is still installed

One is of the top and one is of the bottom

2 user uploaded images
Jasmine
Jasmine from SWISCO
SWISCO
Expert

The photos do not display the hook, from the balance. I will not be able to identify your balances without seeing the hook. This means you will need to remove the undamaged balance from the window.

Keep in mind, custom orders are non-refundable and non-returnable. So in the event that you do receive the wrong balances, you will not be able to return them to us.

It is extremely important for me to see the requested hook to ensure we are providing you with the right replacement.

Quick Learner
Is the clip you're asking about
2 user uploaded images
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Yes, that is the photo of the clip I was requesting. I've sent a link with a quote for the (2) requested balances. Please keep in mind that the length of the metal channel for these balances is 31-5/8".

You'll be able to use the provided link to review the quote and to place the items in your online cart so that you may make your purchase. Let me know if you have any questions.

Quick Learner
Thank you.

Would you also quote me 4 balances for my bathroom windows. Everything is the same as the balance you quotes except the metal channel is 13.5"

I don't see a stamp on this balance


1 user uploaded image
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Are you certain the metal channel is 13-1/2"? To our knowledge, the type of balance you have has only ever been made with a 5/8" increment. So, your balance should be measuring 13-5/8" in length. 

If they are in fact 13-1/2", we will not be able to assist with a replacement. Please double check this measurement and confirm.

In regard to the stamp (or the lack thereof) I'll need to know the exact weight of your sash to determine the stamp you'll need.

Let me know if you have any questions.

Quick Learner
I tool out the other balance for the bathroom window and this one has a stamp

13 3

Length is 13 5/8

Narinder
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for confirming. I've sent the link over the this other set of balances for your review.

You'll need to remember to add both sets to your order so that they will ship all at one time.

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