Extended-Travel Channel Balance Quote

Hello there. This is actually not an extended travel channel balance, but instead one of our standard non-tilt window channel balances. Specifically you either have the S380-27 or S385-27. The only difference between these two balances is the depth of the bottom nylon shoe, or the 'heel-to-toe' measurement, so compare the diagram below with your old hardware to see what matches best. In either case, choose 2640 as a new stamp option. Finally, you are correct--using an older balance alongside a new one can cause both to fail faster, so it's to your benefit to replace both at the same time. Let me know if you have further questions.

Comparison of the S378, S380 and S385 balance shoes.

Sounds good to me. Let me know how you make out, or if you have any other questions, and thanks again for contacting us. 

Great, thank you! We appreciate the business. Best of luck on the rest of your project.

I don't see any major difference between the two balances, at least not based on this photo. If there is a difference in size I don't think it will be a deal breaker; in all likelihood, your balance is probably just an older version, or made by a different manufacturer. I feel confident that our hardware will work for you.

I'm not sure what latch that might be. This kind of window doesn't use any latch that I'm aware of, aside from the lock on the top of the sash. Would it be possible to see a photo of it?