17 Year Old Extended-Travel Channel Balances

I don't know the brand of window. The lock on the window reads "Insulate". It is a double pane window. It is metal clad.
The widow is about 17 years old or so, from the original build.



Hello,
We can supply your replacement balances but it will need to be a custom order due to the length, extended travel pulley system and unique combination of end attachments. Before we get started, keep in mind that these balances will come with 25-5/8" long metal channels, not including the end fittings. This should match your original balances. We'll also need to know the numbers stamped on the metal channel to determine the strength options for your new balances. Lastly, we'll need to confirm the number of balances that you need, with the minimum being two. Thank you!

There are no numbers stamped on the metal. The window is double glazed, so heavy. The dimensions are 39 inches wide and 29 inches tall. I can't really take it out to weigh it because I don't think I can get it back in. Once I have the replacement parts, I will attempt to do the repair.
I would like two balances and two metal clips. I hope this is enough information we can proceed with the custom order details.
Shelly



Thanks for getting back to us. Unforutnately, we would need to know the exact weight of the window sash to provide your replacement balances if there are no stamps on the originals that indicate the spring tension. We also are not able to use the size of the window as a reference since the materials determine the weight. If you are not able to remove the sash, you can try putting a scale on the window sill and carefully lowering the sash onto it once it is fully disconnected from the balances. Keep in mind that since these balances will need to be custom ordered, the replacement must match the exact specifications of the originals since they can not be returned for a refund. Thank you,
