Extended-Travel Channel Balance Quote

Quick Learner
Metal Channel Balance Length: 19 5/16"
Metal Channel Balance Width: 1/2"
Metal Channel Balance Depth: 5/8"
Stamp Reads: 19 4
Manufacturer: Ply Gem
Channel Balances Needed: 2
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5 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Thanks for reaching out to us. We're happy to help with this. What you have here isn't a part of our stock catalog so it must be a custom order. Can you double-check the length of the metal channel? It should be 19-7/8" long. Custom orders are nonrefundable so we'd just like to be certain. 

Quick Learner from AK
I'm getting 19 5/16 when I measure just the metal channel.
1 user uploaded image
Emily
Emily from SWISCO
SWISCO
Expert

Hmm, that's very odd. This type of balance is only made in 7/8" increment lengths. I'm afraid we can only replace the balances if they measure 19-7/8" long. I am very sorry for the inconvenience. 

Quick Learner from AK
No worries, thank you for your time.
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