Metal Channel Balance Length: 19 5/16"
Metal Channel Balance Width: 1/2"
Metal Channel Balance Depth: 5/8"
Stamp Reads: 19 4
Manufacturer: Ply Gem
Channel Balances Needed: 2
Extended-Travel Channel Balance Quote

Quick Learner
Nov 8, 2024 9:22 pm
3 user uploaded images
5 Replies

Emily from SWISCO
Nov 12, 2024 10:09 am


Hi there!
Thanks for reaching out to us. We're happy to help with this. What you have here isn't a part of our stock catalog so it must be a custom order. Can you double-check the length of the metal channel? It should be 19-7/8" long. Custom orders are nonrefundable so we'd just like to be certain.

Quick Learner from AK
Nov 12, 2024 4:46 pm
I'm getting 19 5/16 when I measure just the metal channel.
1 user uploaded image

Emily from SWISCO
Nov 13, 2024 9:05 am


Hmm, that's very odd. This type of balance is only made in 7/8" increment lengths. I'm afraid we can only replace the balances if they measure 19-7/8" long. I am very sorry for the inconvenience.

Quick Learner from AK
Nov 13, 2024 1:45 pm
No worries, thank you for your time.