Farley casement window issues

A quick learner from Virginia says:
December 17, 2020
I have a customer who is having issues with their Farley casement windows (installed in 2003). They can open the windows but have issues closing them. I have attached 2 pictures. one of the pictures I circled where I think the issue is. It looks like the operator is worn down in one area and that is causing the window to not close when it gets to a certain location.
Since I cannot get farley parts anymore, do you have an compatible parts?
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Tom from SWISCO responded:
December 18, 2020

It definitely looks like you need a new operator. I'm confident that we can supply it, but before I recommend anything I would like you to disconnect the long straight arm from the track and show me a picture of the end of it. There are a couple different types and I need to know what yours is. Seeing the end of the arm will allow me to do that.
A quick learner from Virginia says:
December 18, 2020
Ok thanks for the reply. I will plan on going back to their house one day next week and get some pictures for you. Once I do that I will send them your way. Thanks!
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Tom from SWISCO responded:
December 18, 2020

Great! In the meantime, you may want to watch this video. The two products featured here are more or less what we need to decide.
A quick learner from Virginia says:
December 23, 2020
I was able to get back by the house and take some more photos. Attached are the pictures requested of the arm on the casement.
Thanks!
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Tom from SWISCO responded:
December 28, 2020

Thank you! That'd be the 39-253LB and 39-253RB. You can reuse that square black slider, assuming it's still in good condition. If it's not, you can use our 39-529.

We also sell the 39-451 and 39-452 covers/handles.
Encore Dual Arm Operator, Sill Mount
Encore Dual Arm Operator, Sill Mount
39-253LB
$30.70
Encore Dual Arm Operator, Sill Mount, Low Profile
Encore Dual Arm Operator, Sill Mount, Low Profile
39-438B
$38.64
Encore Dual Arm Operator, Sill Mount
Encore Dual Arm Operator, Sill Mount
39-253RB
$30.70
Encore Dual Arm Operator, Sill Mount, Low Profile
Encore Dual Arm Operator, Sill Mount, Low Profile
39-439B
$38.64
Encore Truth Operator Cover and Handle
Encore Truth Operator Cover and Handle
39-451
$12.05
Encore Truth Operator Cover and Handle
Encore Truth Operator Cover and Handle
39-452
$12.05
Comparing the 39-253LB & 39-438B Operators
Comparing the 39-253LB & 39-438B Operators
VIDEO
WATCH >
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
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