I have a customer who is having issues with their Farley casement windows (installed in 2003). They can open the windows but have issues closing them. I have attached 2 pictures. one of the pictures I circled where I think the issue is. It looks like the operator is worn down in one area and that is causing the window to not close when it gets to a certain location.
Since I cannot get farley parts anymore, do you have an compatible parts?
Farley casement window issues
Quick Learner from Virginia
Dec 17, 2020 3:41 pm
2 user uploaded images
6 Replies
Tom from SWISCO
Dec 18, 2020 1:59 pm
It definitely looks like you need a new operator. I'm confident that we can supply it, but before I recommend anything I would like you to disconnect the long straight arm from the track and show me a picture of the end of it. There are a couple different types and I need to know what yours is. Seeing the end of the arm will allow me to do that.
Quick Learner from Virginia
Dec 18, 2020 2:25 pm
Ok thanks for the reply. I will plan on going back to their house one day next week and get some pictures for you. Once I do that I will send them your way. Thanks!
Tom from SWISCO
Dec 18, 2020 2:37 pm
Great! In the meantime, you may want to watch this video. The two products featured here are more or less what we need to decide.
Quick Learner from Virginia
Dec 23, 2020 4:41 pm
I was able to get back by the house and take some more photos. Attached are the pictures requested of the arm on the casement.
Thanks!
Thanks!
4 user uploaded images
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