Fisher window balance replacements

A landlord from Austin, TX says:
I took these photos from a working identical window. The window with the broken balance never worked correctly, and it turns out it had different balances. I believe the springs were too strong.

Fisher Window (at least that's what is stamped on the locks)
1/2" by 28" balance
27 4 CV CMC 7 printed on the balance
Window weighs 30#
House built in 2002
User submitted photos of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting! We will be able to replace this balance for you, but I just need some more information. Take a look at our 15-001 and 15-002 and see which one of these are closer to your existing shoe, in terms of dimensions. That will help us determine the best Series.
Comparison of 15-001 & 15-002
A landlord from Austin, TX says:
The current shoe most closely matches 15-001.
Profile picture of Tom
Tom from SWISCO responded:
Thank you! See the replacement balance S395-28 with the option of 2740.
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