Fixing a Wenco single hung tilt window pivot shoe and spiral balance

Thanks for writing in. We may be able to replace this pivot shoe, but it would be best to see it out of the window. If you could provide the width and thickness of the shoe, that is also crucial for identification. If you need help removing the shoe, see the video below.

Thanks for the reply! Ah, this is not an uncommon problem. In this case, your best bet would be to go for new pivot bars that are compatible both with your window sash and the new cams. I believe something like our 26-021 might be what you need, but you'll have to confirm that the distance between the center of each mounting hole and the tip that fits into the cam, matches what you need. 

Awesome, thank you! Please let us know how it works out.