Floating Lock Handle

Quick Learner from Falls Church, Virginia

Feb 13, 2023 12:51 pm

I'm confident your model 38-095 or 38-096 is the correct part to replace my broken casement window lock. The problem is the lock handle itself. It free floats (doesn't lock or unlock) and the window is closed and in the locked position. How do I remove the handle itself? Once the handle is removed, I can use the info from your other videos to open the window and remove/replace the lock.

5 Replies

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Emily from SWISCO

Feb 15, 2023 9:01 am

EXPERT

Thank you for reaching out to us! We actually have a video about this very issue which I've posted below. Take a look and let me know if you have any questions.

Quick Learner from Falls Church, Virginia

Feb 18, 2023 5:48 pm

Thank you for the reply. The video will be very helpful once I get the handle itself removed. Any recommendations on how to remove the handle?

Emily from SWISCO

Feb 20, 2023 8:40 am

EXPERT

I'm afraid the handle lever is not meant to be removed. We recommend trying the credit card trick. What you can do is use a credit card, an expired gift card, or something else that's thin and slip it between the window and the frame and try to move the lock mechanism upward. With this method, you'll want to move the tie bar and lock in the way shown at 0:28 in the video above. If you're able to move the tie bar in this way, there's a chance the window will unlock.