Tom from SWISCO responded:
April 24, 2018
Hi there- thanks for posting! You are correct. It sounds like you need to replace your balances. If you could remove the balances from the side of the window and take some photos that would be great. Please include the stamp and nylon attachments on either end of the metal channel in your photos. Here is a video that should guide you in how to remove the balances from the window. I hope this helps! |
Paul from SWISCO responded:
April 27, 2018
Thanks for providing photos. You would need to go with either our Series 390 or Series 351 channel balance based on the depth of your bottom balance. The sash cam you are referring to is known in the industry as a top sash guide. As for what it is, we are not 100% sure. I have a part in mind, but before I recommend it, we'd like to have you remove an undamaged version of the part and show us a photo of it from the front, and the side. Once we have that, we can get back to you with more information. |