Casey from SWISCO responded:
February 2, 2018
We'd like to help you with this project. It does in fact sound like your channel balances need to be replaced. You're more than welcome to submit photos of the entire balance (preferably removed from the window) along with the submission of measurements of the balance. If you should also happen to see any stampings/markings located on the balance, please be sure to let us know that information as well.
|
Paul from SWISCO responded:
February 6, 2018
To get started, we need to see the windows. Can you send a photo? As for the windows that do operate, if they are the same type, then let us see the balances from the functional windows. If they're not the same type of window, then nevermind; we will have to work around it. See if you can get some more photos, then come back to us.
|
Paul from SWISCO responded:
March 15, 2018
Thanks for the additional photos. We need for you to remove the sash and show us the nylon top sash guide. Next, let us know the visible glass height of the sash and its weight. From there, we will be able to suggest a replacement balance for you.
|