Got new balances from you... they look great but when I took out the window both side had broken white plastic pieces....HELP

A quick learner from Eagle Colorado says:

Please help me fix my windows... got new balances but found plastics piece broken on both sides....one screw holds it in... I don't have the piece to show you. Mark

Thumbnail of the uploaded file named 5BD208DA-D32A-49AE-988C-FD6BAE015AA8.jpeg
Thumbnail of the uploaded file named FB1B1A1C-BC1B-409C-ADD4-46BB3EBAA193.jpeg
Profile picture of Bob
Bob from SWISCO responded:

I can't be sure without seeing an undamaged version, but see if the 18-008 or 18-008H Top Sash Guides match up. Compare both with an undamaged guide to see if either match up.

How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.